I’ve went through everything Blizz has suggested. The installation get’s about 35% then freezes on “Updating Battle.Net Agent”. All fine right? I then tried to reinstall the launcher - and here is my problem. Wouldn’t let me uninstall so had to do it the hardcore way - deleting it from programx86, %LOCALAPPDATA% etc making sure I deleted all folders and temp locations. So went through dozens of guides etc trying to fix it before I tried to unsintall the Blizz launcher. Now I’d like to point out that WoW worked perfectly well on Wedensday night and before hand, never had an issue running it. The Blizz launcher was being really slow and unresponsive as well. I would log in, press play and it wouldn’t do anything or launch anything. 5 Ways to Fix “ Update Agent went to sleep.Basically on Thursday night, wow would not work for me. They are always available to provide help and guidance to their customers. In such cases, we highly recommend that you reach out to Blizzard’s official support team for assistance. It’s worth noting that computer issues can sometimes be highly individualized, meaning that the aforementioned solutions might not necessarily work for everyone. Here is a detailed, step-by-step guide from the Blizzard support team on how to implement the Selective Startup method easily.Īfter going through this article, you should have a good understanding of the possible reasons why the update freezes and most importantly, how to resolve it. The selective startup is a method that allows your PC to boot and run only specific programs or none at all immediately after, thereby reducing the likelihood of interference with the app’s proper functioning. Often, users are unaware that third-party applications and programs running in the background can interfere with the Battlenet app’s ability to update. This approach was also mentioned in the same Reddit thread as Solution 1 and has proven to be effective for many users. The Blizzard support team suggests this method as another recommended solution, as it has proven to be a common cause of the issue. Rebooting your PC is not mandatory, but we recommend it before moving on to ensure that no processes are active and running in the background that may conflict with the upcoming installation setup. Search for any other processes related to the app and close them.ģ. Open the Task Manager and navigate to the Processes tab, then search for the Blizzard Update Agent.Ģ. If your app is already running, close it as you would any other app or use the Windows Task Manager if it is frozen or stuck.ġ. This easy fix was recommended by an official representative of the Blizzard customer support team in a Reddit thread. This is especially helpful if you are using public Wi-Fi, which often has a limited or barely-functional download speed. In this case, if calling your ISP ( Internet Service Provider) and resolving the issue that way is not an option, we recommend manually restarting your router or connecting to a different network. If you notice that your internet connection’s speed is not performing as it should, particularly for downloads, it is likely the root of the problem. To check this and quickly eliminate it as a possible reason, use Speedtest by Ookla, a website that measures the performance of your connection in just a few seconds in a user-friendly way. If the problem with your updates is not technical or related to the app itself, it may be due to an underperforming internet connection. Here are some of the most reliable solutions that have helped many users overcome this issue: 1. Regardless of the “version” of the problem you are experiencing, there are working solutions that you can apply without needing to be a computer expert. When someone reports their update is stuck, it could mean that their internet connection’s speed has dropped, their CPU is taking too long to process the downloaded files, there is insufficient disk space, or an unknown bug or error is causing the issue.Ī similar problem occurs when the app is unable to update itself, rendering it practically unusable. Use the Selective Startup Method What is the “Updating the Update Agent” error?
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